FAQ

1. How do I pay?

PayPal for now. Debit card can be paid through PayPal without registering a PayPal account.

2. Can you keep the information I provide on your site safe?

Yes. Bulilight is a formally registered business and we promise to keep all customers’ privacy safe, including phone numbers, emails, shopping records etc. We will not give any customer’s private information to any third-party person/organization. For more details about privacy policy, welcome to our Privacy Page.

3. When will the order information be updated after the order is placed?

The tracking information usually updates after 1-3 business days. If you want to know the shipping tracking detail, contact us and ask for a shipping tracking code and you’ll see the tracking information on the website of the shipping company. 

4. If I purchase a standard product and return it, how long will it take to receive my refund?、

Please check “Refund and Returns Policy“.

5. How do I track my order?

Once your order is processed, we’ll send a confirmation email with a tracking number. You can use this tracking number on our Order Tracking Page to stay updated on your delivery’s progress.

6. How can I contact Bulilight customer support?

If you have any questions or need assistance, please reach out to us at hello@bulilight.com. We aim to respond within 24 hours on business days.